Troubleshooting · 2026-09-15 · 3 min read
IPTV EPG Showing Wrong Times or No Data: How to Fix It
If your program guide shows times that don't match what's actually airing, this is a time zone configuration issue in the vast majority of cases.
Check your device's time zone setting
Go to your device's system settings and confirm the time zone matches your actual location — an incorrect setting here shifts every EPG time by the difference.
Check the app's own time zone setting, if separate
Some player apps have their own time zone override independent of the device's system setting — check the app's display or EPG settings specifically.
Force an EPG refresh
If times look correct but data is missing entirely, force a manual EPG refresh in your app's playlist settings rather than waiting for the automatic sync.
Give it time after first setup
On a brand-new install, full EPG data can take up to 15 minutes to populate completely — see how EPG data works for background.
Still wrong after checking time zone?
See how EPG data actually gets built for the less common underlying causes, or contact support.
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