Troubleshooting · · 3 min read
IPTV EPG Showing Wrong Times or No Data: How to Fix It
If your program guide shows times that don't match what's airing, the cause is almost always a time zone setting.
Check your device's time zone setting
Go to your device's system settings and confirm the time zone matches your location. A wrong setting shifts every EPG time by the difference.
Check the app's own time zone setting, if separate
Some player apps have their own time zone setting that overrides the device. Check the app's display or EPG settings.
Force an EPG refresh
If times look right but data is missing, force a manual EPG refresh in your app's playlist settings instead of waiting for the automatic sync.
Give it time after first setup
On a new install, full EPG data can take up to 15 minutes to fill in. See how EPG data works for background.
Still wrong after checking time zone?
See how EPG data gets built for the less common causes, or contact support.
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